We use detailed order statuses to give you as much information about your order as we can. Here's how they break down.

Reserved: No payment has occurred, but the items in this order are reserved for you.

• Automatically charged 1-5 weeks before its release date.
• Once we know the final price and weight, you'll have the ability to Pay Now instead of waiting for the automatic charge.
• Covenant payment method and Covenant shipping address are appended to the order when it is charged.
• Order can be cancelled at no cost.
• Item quantities can be modified.
• New items can be added by placing a new order. Matching product groups will be merged.

Paid: Payment has been successful for this order. If it's a pre-order, it will ship on its release date. If it's a standard order, it will ship within 1 business day.

• Shipping address can be updated within the order (not via Covenant shipping address).
• Order can be cancelled and refunded.
• Refund will not include the the unrefundable transaction fee we are charged by our payment processor.
• Item quantities can be modified.
• New items can be added by placing a new order. Matching product groups will be merged.

Processing: Your order is actively being packed for shipment.

• Shipping address cannot be updated.
• Order cannot be cancelled.
• Item quantities cannot be modified.
• New items cannot be added.

In Transit: Your order has been picked up and is in the hands of USPS or UPS.

• Tracking is now active.

Delivered: Your order has been delivered.

• Contact support from your order details page if your package was lost or damaged.

Payment Failed: We attempted to charge your reserved order but your Covenant payment method failed.

• You'll have 72 hours to update and charge your Covenant payment method.
• Your order will be cancelled if a successful payment isn’t made.

Cancelled: The order has been cancelled.

• This order will not ship and the items are no longer reserved for you.

Completed: This order has been delivered and is past our 30-day service window.

• Support is no longer guaranteed for missing or damaged items, but we'll do our best!

We use Updates to give you more context around status changes and anything else that has impacted your order. Typically these are things like price updates, shipping delays, or changes that you've submitted (like address update, paying early, etc).

Our goal is for your order timeline to give you the full picture of everything that has happened to your order.

When you choose pay later, you will not be charged during checkout and your order will be created with Reserved status.

When you choose pay now, you will be charged during checkout and your order will be created with the Paid status.

One or both will be available based on a number of factors, notably when the product is releasing and whether or not we know the price and weight of the item (before which only pay later will be available).

Regardless of what you choose, your order is locked in and will be fulfilled—paid orders are not more secure than reserved orders. These payment options are to make life easier for everyone; if you don't want to pay months in advance for a pre-order, you don't have to. Alternatively, if you just want to get the money out of your account and forget about what you ordered until it arrives (the ol' Kickstarter special) then you can do that too.

Items in the same product group must have the same payment option applied. You'll be prompted to change the items in your order so that they match.

A group of products that release at the same time, from the same publisher, form a product group.

The twentieth wave of Earthborne products all release at the same time in Q4 of 2035. All of these items would be in the Earthborne Wave 20 product group with an estimated ship date of Q4 2035.

During checkout we actually separate out the contents of your cart into different orders per product group. So if you have items from three different product groups during checkout, you'll see the three different orders that will be created during the review step of checkout.

Each order will have its own order number and shipping charge, and will be listed separately in your Account.

We sometimes limit purchases to a maximum quantity per household, generally on a rolling 30 day timeframe, and note this in the details of a product. Orders from separate households will not share any of the following: personal information, shipping information, billing information, or payment information.

These limits are put into place in order to serve as many players and collectors as we can by preventing speculators and resellers from buying up all of our supply.

For all of our trading card games, we ship sealed cases of booster boxes if you order in multiples of case quantity. These multiples will be listed in the details section of those products.

Please note that we ship sealed cases, but we do not guarantee that they arrive sealed. There's too much fraudulent activity around replacing and returning sealed cases, and we can't control any issues that happen during shipment or cases that get opened during customs checks.

The arrival of a non-sealed or damaged case that has not impacted the cards inside is not grounds for a return or replacement, but do know that such an occurrence is extremely rare.